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About Uniross SA Company History Social Responsibility
Hybrio Performance Alkaline
2009 2010 2011

Warranty And Return Policy

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  1. Our products
    We supply rechargeable batteries, battery packs and rechargers.
  2. Read instructions
    Please carefully read and follow all instructions that come with our products.
    Please also read our website at http://www.uniross.co.za/care.html for tips on taking care
    of our products.
  3. Our warranty
    We warrant that all our products are new and of good quality unless we clearly describe them as used or reconditioned.
  4. Statutory warranty for six months
    We warrant all our new products against any defects for six months of normal household or business use, from the time we supplied the product. This is the statutory warranty in terms of the Consumer Protection Act of 2008 (the CPA).
  5. Defective products
    A defective product is one that had any defect or was unsafe when we supplied it. A defect usually means that the product was manufactured using materials, components or workmanship below an acceptable standard. The customer must prove that a product is defective.
  6. Statutory compensation
    We will repair, replace or refund the price of any defective product that our customer returns to us during the six month statutory warranty. Returns must follow our returns procedure below.
  7. Choice of compensation
    Any of our customers that is also a consumer under the CPA may decide whether we should either repair or replace a defective product, or make a refund. We will choose how to compensate any of our other customers.
  8. Statutory warranty on repairs
    We warrant all our repairs and repaired products against the failure of a repair and any further defect for three months from the time we returned the repaired product.
  9. Compensation under repair warranty
    We may choose to replace or refund the price of any repaired product that our customer returns to us during the three month repair warranty period.
  10. Our extended warranty
    After the six months statutory warranty has expired, we offer an extended warranty for certain products. This means we will repair the defective product or replace it with a new or reconditioned product, as long as the defective product is returned to us within the extended warranty period. The period of any extended warranty depends on the particular product and may cost extra. We will give our customers the terms of any extended warranty in writing when we supply that product. Our longest extended warranty is valid for two years after we supplied the product. Our right to inspect the product and charge a fee for this also applies to claims under our extended warranty.
  11. Suitably qualified technician
    A customer that believes a product is defective should ask a suitably qualified person to produce a report for our technicians to consider. A suitably qualified person is a reputable and independent technician trained and qualified to repair electronic products similar to our products.
  12. Technical inspection fee
    Our customers may also ask our technicians to inspect any product believed to be defective. We may charge a technical inspection fee equivalent to the price paid for the item, up to a maximum of R250. We will fully refund this inspection fee if the product was defective when we supplied it.
  13. Our technicians' duties
    We train our technicians to recognise any product defects we know about. They can also usually tell if a product has been misused, for example if it has been neglected, incorrectly charged, damaged, altered or not used according to instructions. Our technicians will give reasons if they refuse to accept that we supplied a defective product, but will only do this if they honestly believe a product has been misused.
  14. Limited refund of inspection fee
    We do not have to refund any inspection fee paid if our technician does not accept that we supplied a defective product.
  15. Invalidation of warranties and right to return unsuitable products
    Electronic products are very precise, and are manufactured and repaired under strictly controlled conditions. For this reason, warranties on any of our products will be invalid if any person who is not suitably qualified has opened, tampered with or altered that product contrary to the instructions or removed the warranty label. This also applies to products found to be unsuitable. It may be fraud to damage a product deliberately to claim a refund.
  16. Exclusion of industrial use
    We only warrant products for any industrial or unusual commercial use if we clearly state this in writing, for example on the packaging.
  17. Normal battery depletion
    It is normal for the capacity of all batteries or battery packs to be depleted over time by normal use. This does not mean the battery is defective. A battery that retains 60% of its original capacity after twelve months is normal.
  18. Battery powered devices not covered
    This warranty policy does not cover devices such as cell phones, computers or cameras that are powered by our products.
  19. Statutory right to return unsuitable products
    Our customer that is also a consumer under the CPA may return a product within ten days of delivery if they could not examine it before delivery and then discover that the product is not what they ordered or expected, or is not suitable for a specific purpose they communicated to us.
  20. Returns of unsuitable product
    A consumer must return unsuitable products within ten days of delivery according to our returns procedure below.
  21. Refund of price of unsuitable products
    We will refund the full price of any unsuitable product in its original unopened packaging. For opened products, we may deduct or charge a reasonable amount for any use of the product plus certain costs necessary for repackaging and restocking, subject to the CPA. These costs are usually up to 25% of the cost of the product.
  22. Our returns procedure
    Our customers must use our returns procedure for returning defective or unsuitable products, or else we may not accept them. Our returns procedure is as follows:

    23. • Download a return claim form from our website at www.uniross.co.za/returnsform.pdf or ask our customer services department (details below) to fax, post or email the form to you.

    • Fill in the form with your contact details, date and place of purchase, and all details of the product that you want to return, including how and why you believe it is defective or unsuitable for your purpose.

    • Email, fax, post or deliver the return claim form to customer services. Customer services should contact you with a return claim number within 24 hours of receipt, otherwise you must contact them to get the number.

    • Our customer services department may tell you that they do not believe you have a claim, for example because the relevant warranty period has expired. In this case we may refuse to make any repair, replacement or refund.

    • Any return must include proof of purchase plus all accessories and instructions, and all original packaging that is still available. If no packaging is available, please make sure the product is in protective packaging as we are not responsible for any damage in transit.

    • Please write the return claim number clearly on the envelope or package. We may refuse to accept a package that does not have this return claim number on it.

    • Deliver the defective product under warranty or unsuitable product to us or post it by normal prepaid registered post, insured against loss, damage and theft. The street and postal addresses for all returns are the same as for our customer services department, details of which are below.

  23. Postage costs
    We will refund the reasonable postal and insurance costs of returning a defective or unsuitable product. We may inspect a product to confirm that it is defective before we do so.
  24. Procedure for returns to other suppliers
    Customers of other suppliers must return defective or unsuitable products directly to that supplier, usually a retailer. Customers must use the correct returns procedure. Please call the customer services department of the relevant supplier for details of their returns procedures.
  25. Dispute resolution
    If we do not accept that we supplied a defective product or that it is unsuitable, and our customer services department has not been able to help, any customer may still take the matter up with, any industry dispute resolution body, a suitable ombud or other dispute resolution body, or take legal action. The dispute resolution procedures under the CPA do not necessarily apply to all transactions with us. This policy does not exclude any other rights customers may have.
  26. Our customer services department contact details
    Our customers can contact our service department as follows:
    Telephone: +27 (0)11 466 1156
    Fax: TBA
    E-mail: info@uniross.co.za
    Postal Address: PO Box 3889,
    Halfway House,
    1685

    Street Address:
    Unit 1 Kyalami Crescent, Kyalami Business Park,
    Midrand
    Office Hours: 09:00 – 16:00
  27. Customer queries and complaints
    We aim for complete customer satisfaction. We respect our customers' rights and promise do our best to comply with best practice and all relevant laws. If you believe we have not kept our promise, you are not satisfied with any of our products, or have any questions, please contact our customer services department and have your invoice ready. We will try our best to solve your problem. We are proud of our products and our reputation for service and fairness.

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